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Frequently Asked Questions

How Do I Place An Order?

Placing an order with us is fast and easy. Here are the steps you'll need to follow to place an order: Select the desired product and quantity. Click on the “Order Now" button. Enter your name, email address, billing, shipping and payment information on our SECURE ORDER form. Review, Confirm your order. You will receive a Order Confirmation email with your Order ID once your order is placed. You will be notified ONLY if there is a problem with your order.

Payment Method?

What Payment Methods Do You Accept? We accept Visa, Master Card, American Express, and Debit Cards

Privacy & Security.

What Is Your Privacy & Security Policies? IMSG is dedicated to customer privacy and security. Click to view our Privacy Policy. Our on-line ordering system employs the latest in Secure Encryption Technology. All personal and credit card information submitted is protected with the highest level of security. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of credit cards will be reported.

Shipping Rates And Policies.

Order until 5 PM EST Monday- Friday and your order will be shipped the same day!!!* Orders must be placed by 5 pm EST M-F to qualify for same day shipping. No Saturday or Sunday delivery available. Standard orders are shipped FedEx Express Saver and received within 3 business days. Free Shipping applies to all 3 month orders (180 capsules). Orders shipped to P.O. Boxes are shipped via USPS and received within 5-7 days. Alaska & Hawaii shipping costs are $29.00. Orders are processed Monday - Friday until 5 pm EST. Please contact us for further information on our shipping policies.

Do You Ship to P.O. Boxes?

If you would like to use a P.O. Box to receive your shipment, please contact Customer Service at 877-474-3644 to inquire.

Can I Cancel My Order?

All order cancellations must be made by 5pm EST on the day you placed your order, excluding orders placed on Saturday or Sunday which in this case you cancel by Monday following the day of your weekend order. Your order may not be canceled after 5pm EST and due to the nature of the product we do not allow refunds or exchanges for our customers safety.

What Days Do We Ship?

Orders are shipped Monday - Friday [excluding holidays]. If you place an order after 5:00 pm EST on Friday, then the order will be shipped on the following business day.

What is Fedramine?

The number one Alternative to Prescription Phentermine.

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